I'm Jared Mills, a Chicago-based UX Product Designer who turns complex problems into simple, intuitive experiences.
United Trip Trade
Lead designer for a mobile-first platform that streamlined trip swaps, automated compliance checks, and improved adoption. Partner with union reps, pilots, and engineers to deliver a fast, transparent, and pilot-friendly experience.
2025
Pharos: Network Planning
Led design work for the 0→1 design of an enterprise web application that enables the Network Planning team to create and optimize flight schedules and routes, helping connect travelers to their destinations more efficiently.
Key features delivered:
- Schedule Manager for duplicating and modifying schedules
- Optimization Runner to compare models
- Scenario Reports with visual trade-offs in cost, utilization, and performance.
2025
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City National Bank: Account Preferences
Led and contributed to the design of key digital banking features, including Bill Pay, Account Preferences within the Account Summary page, and the Transaction Download experience, improving usability and personalization for high-net-worth clients.
Outcome for customized view:
- Enabled users to pin, hide, show, rename, and reorder accounts and categories
- Improved wayfinding through clear entry points in the Account Summary page
- Improved visibility of Combined Balance explanations
- Pinned Accounts section to accommodate different user preferences
2023-2024
Global Tax Platform: Concept work
I led the design of EY’s Global Tax Platform, an enterprise solution used by Fortune 500 companies to manage and file taxes worldwide. By simplifying complex workflows and aligning global stakeholders, our UX team delivered a scalable, intuitive experience that improved compliance accuracy and boosted efficiency for multinational clients.
2019-2023
🏆 Outcome: Our concept piece for EY’s Global Tax Platform demonstrated how streamlined workflows and modern UX patterns could transform client experiences. It helped the product team align on a future vision, influencing roadmap decisions and setting the foundation for a more scalable, user-centered platform.
